Google NewsAmazon axed more than 100 customer service managers in CEO Andy Jassy's latest job cuts  Yahoo FinanceNow There Is No Excuse For Not Closing The Loop On Customer Feedback  ForbesAmazon just confirmed that it's doing more layoffs  QuartzWhen the customer is not always right  Financial TimesAmazon Layoffs 2024: What to Know About the Latest Customer Service Job Cuts  InvestorPlaceJapan's SoftBank will use AI to soften angry customers' voices  Fast CompanyCustomer service: China's quick EV battery swaps, and sidewalk story time in Pakistan  The Christian Science MonitorImpersonal service: OSU research identifies when consumers prefer bots over real people  cleveland.comVerizon (VZ) Enhances Customer Service With GenAI Integration  Yahoo Finance


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